Delivery Policy
By placing an order through Échiquier Boutique, you agree to the terms below. These are provided to ensure both parties are aware of and agree to this arrangement, to protect each other, and to set expectations for our service.
1. General Information
Subject to stock availability, we strive to maintain accurate inventory levels, but occasionally there may be a discrepancy, and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to ask if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer a voucher.
2. Shipping costs
Shipping costs are calculated at checkout based on the weight, dimensions, and, most importantly, the destination of the items in your order. Payment for shipping costs will be processed at the time of purchase. This price will be the final price of your order, excluding shipping.
3. Returns
The return conditions are available on the Return and Refund Policy page, which you will find linked at the bottom of the page.
4. Delivery conditions
Generally, international orders can be in transit for up to 4 days. However, this timeframe can exceptionally be longer (up to 20 days). This varies considerably depending on the delivery method selected and the supplier of the items in your order.
5. Shipping time
Orders are generally processed within 2 business days of payment. We allow a 24-hour window for changes to the delivery address.
Our teams contact the storage locations of the items from Monday to Friday during normal business hours, excluding national holidays, at which time shipping will not be activated with the storage locations.
When you place an order with Echiquier-Boutique, the maximum shipping time is 5 business days. Orders are often shipped within 5 business days. However, delivery may take up to 2 to 4 weeks during this period of disruption.
It is important to note the difference between shipping and delivery. Delivery refers to the act of transporting items and ensuring their arrival at a destination address. Shipping, on the other hand, refers to the act of sending the items from an order.
This is why, exceptionally, the delivery time may take up to 5 weeks (2 working days for order processing, 5 working days for shipping and 4 weeks for delivery).
These are exceptional total delivery times, but Échiquier Boutique wanted to inform you to avoid any inconvenience. That said, once this delivery period has passed, i.e., 5 weeks, we want to ensure your satisfaction.
To address this, we offer solutions such as reshipping your order at our expense or creating a gift certificate with a value exceeding your initial order amount. This almost never happens, but Échiquier Boutique is starting to experience high demand, and we prefer to anticipate these situations and inform you of our customer service policy.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or email us at contact@echiquier-boutique.com .
To ensure your email is processed as quickly as possible, we recommend including the following information in your email:
- Your order number
- The email address used when placing your order
- Name
- First name
- Contents of your order (even approximate)
- Date of your order
The members of Échiquier Boutique dedicated to customer service will respond to you within 24 working hours by email to address your situation.
6. Change of delivery address
For requests to change the delivery address, we are able to modify the address at any time before the order is sent.
7. Shipping via P.O. Box
Échiquier Boutique will only ship to P.O. box addresses using postal services. We are unable to offer courier services to these locations at this time.
8. Sending military addresses
We are able to deliver to military addresses via the USPS. However, we are unable to offer this service using courier services.
9. Out-of-stock items
If an item is out of stock, we will contact you to ask if you prefer to wait for the item to be restocked or if you would prefer a voucher. This voucher will have a value greater than the amount of your original order.
10. Exceeding the delivery deadline
If the delivery time has exceeded the expected time, please contact us at the email address contact@echiquier-boutique.com so that we can process your request.
11. Notification tracking
Upon shipment, you will receive a tracking link from which you can follow the progress of the shipment of the ordered products; this information is given based on the latest updates made by the transport service provider.
12. Packages damaged in transit
If you notice that a package is damaged in transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact the Échiquier Boutique customer service team at contact@echiquier-boutique.com .
13. Sales Tax
Sales tax has already been applied to the price of the goods as shown on Échiquier Boutique when you placed your order.
14. Import duties and taxes
Import duties and taxes may be payable upon arrival in the destination country for international shipments. These vary by country, and Échiquier Boutique encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Échiquier Boutique at the customer's expense, and the customer will receive a refund of the value of the goods paid for, less the return shipping costs. The initial shipping cost will not be refunded.
15. Cancellations
If you change your mind before receiving your order from Échiquier Boutique, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.
16. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. Loss is considered confirmed by the postal service. Delivery confirmed by the postal service will be considered valid. Échiquier Boutique has unfortunately experienced too many cases of dishonest customers claiming not to have received their orders, relying solely on the customer's word. However, Échiquier Boutique will do its utmost to satisfy you by resending the items in your order at its own expense or offering you a gift certificate with a value exceeding the amount of your initial order.
17. Process for packages damaged in transit
We will process a refund or replacement in accordance with the Return and Refund Policy, which you can find linked at the bottom of the page.
18. Process for packages lost in transit
In the event that the postal service confirms a loss in transit, Échiquier Boutique will do its best to satisfy you by resending the items in your order at its own expense or offering you a gift voucher with a value greater than the amount of your initial order.
19. Customer Service
For any customer service inquiries, please send an email to contact@echiquier-boutique.com .